Purchase of Products

1. Purchase of products

Your order represents an offer to us to purchase a Product which is accepted by us once we have sent you an email order confirmation. Any Products on the same order which we have not confirmed in an order confirmation e-mail do not form part of that contract.

Zillz.com shall under no circumstances be held liable for any special losses due to specific circumstances of the customer, indirect or consequential losses or wasted expenditure.

Orders are placed and received exclusively via the Site. Before ordering from us, it is User’s responsibility to check and determine full ability to receive the Products. Correct address and post code/zip code, up-to-date telephone number and e-mail address are absolutely necessary to ensure successful delivery of your Products. All information asked on the checkout page must be filled in precisely and accurately. Ziilz.com will not be responsible for missed delivery because of a wrong delivery address or an inappropriate phone number.

2. Taxes

Local taxes
User is responsible for all sales taxes (as applicable).

Customs and import taxes
Buyer is responsible for any customs and import taxes that may apply. Zillz.com is not responsible for delays due to customs.

3. Shipping and returns

Purchases are subject to Refund Policy. Restocking fees may apply. The risk of loss and title for Products ordered by User shall pass to User upon delivery of the items to the carrier. Replacement of products and credits to User’s Products claimed as damages or not received are subject to “a zillion endings” investigation and discretion.

The time to prepare an order for shipping varies.

Estimated shipping time:
North America : 3 – 7 business days
The shipping time is an estimate, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.

Returns & Exchanges

  • Contact within: 14 days of delivery
  • Ship items back within: 30 days of delivery
  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellation is not accepted

4. Delivery

Standard delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

Delivery lead time may vary however we aim to supply products within the U.S. within 10 working days of acceptance of order. We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for products that are delivered after the estimated delivery date.

This is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make delivery of your product as simple for you as possible.

Depending on the location for the delivery different carriers and services might be used to deliver your order, but all will be well vetted and of proven reliability. The Products will be your responsibility from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges